Comments for Money Matador http://www.moneymatador.com Entrepreneurship, get rich, and a bit of fun. Fri, 12 Mar 2010 12:58:18 +0000 http://wordpress.org/?v=2.7.1 hourly 1 Comment on 3 reasons why customer reps who complain about their customers are crap by Heidi http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/comment-page-1/#comment-35456 Heidi Sat, 06 Jun 2009 00:13:24 +0000 http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/#comment-35456 I work at a retail store with "policies." My store will adjust a price if a previously a purchased item goes on sale within 7 days of the purchase. I sell shoes and we don't accept shoes that have been worn on hard surfaces or outside. We staple these "policies" to every receipt we hand out. My store takes back or gives money back that go against these "policies" everyday I work. I do have to call a manager to let this happen. These customers that are breaking the rules and still get their way still give attitude and are not happy. It seems that the customer is always right at my job but they are still not happy. At the mere mention of what the criteria for returning something is most customers become jerks. Sometimes I do think I am better than my customers because I am not a cheat. There are rules and laws and I abide by them. I think most customers that complain think they are better than the system and me. I agree that abusive customers act like children. I wish I could give them a spanking but instead they take down my name and call and complain that I reiterated what I learned about "Return policy" the first week on the job. It still makes me look bad. Final point I think people that have worked customer service can be the worst of all. I couldn't count the number of people who have told me they work in customer service and their store wouldn't do it that way. I guess every store except mine gives customers the coupon discount even if they don't have one, takes back merchandise that can't be resold, adjust prices past the adjustment point and do it without calling their manager. I work at a retail store with “policies.” My store will adjust a price if a previously a purchased item goes on sale within 7 days of the purchase. I sell shoes and we don’t accept shoes that have been worn on hard surfaces or outside. We staple these “policies” to every receipt we hand out. My store takes back or gives money back that go against these “policies” everyday I work. I do have to call a manager to let this happen. These customers that are breaking the rules and still get their way still give attitude and are not happy. It seems that the customer is always right at my job but they are still not happy. At the mere mention of what the criteria for returning something is most customers become jerks. Sometimes I do think I am better than my customers because I am not a cheat. There are rules and laws and I abide by them. I think most customers that complain think they are better than the system and me. I agree that abusive customers act like children. I wish I could give them a spanking but instead they take down my name and call and complain that I reiterated what I learned about “Return policy” the first week on the job. It still makes me look bad. Final point I think people that have worked customer service can be the worst of all. I couldn’t count the number of people who have told me they work in customer service and their store wouldn’t do it that way. I guess every store except mine gives customers the coupon discount even if they don’t have one, takes back merchandise that can’t be resold, adjust prices past the adjustment point and do it without calling their manager.

]]> Comment on Business Games part 1: Can you rise to the top of Mighty Microcomputer Corporation? by Brian http://www.moneymatador.com/2006/06/22/business-games-part-1-can-you-rise-to-the-top-of-mighty-microcomputer-corporation/comment-page-1/#comment-28984 Brian Tue, 06 Jan 2009 23:17:49 +0000 http://www.moneymatador.com/2006/06/22/business-games-part-1-can-you-rise-to-the-top-of-mighty-microcomputer-corporation/#comment-28984 Works fine on my quad core machine under Vista. ;) Works fine on my quad core machine under Vista. ;)

]]> Comment on 10 pop songs about money by Internet Millionaires Handbook Program - Guide For Making Money On Web. | 7Wins.eu http://www.moneymatador.com/2006/07/17/10-pop-songs-about-money/comment-page-1/#comment-27234 Internet Millionaires Handbook Program - Guide For Making Money On Web. | 7Wins.eu Sat, 27 Dec 2008 15:49:27 +0000 http://www.moneymatador.com/2006/07/17/10-pop-songs-about-money/#comment-27234 [...] The Secrets to more Traffic » Blog Archive » H. Duthel, Author, Philosopher Niche Inspector vs. Micro Niche FinderAuthor Marketing Experts, Inc. » Secrets of Promoting Your Book on Amazon! 10 pop songs about money : Money Matador [...] [...] The Secrets to more Traffic » Blog Archive » H. Duthel, Author, Philosopher Niche Inspector vs. Micro Niche FinderAuthor Marketing Experts, Inc. » Secrets of Promoting Your Book on Amazon! 10 pop songs about money : Money Matador [...]

]]> Comment on 3 reasons why customer reps who complain about their customers are crap by Marley89 http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/comment-page-1/#comment-25104 Marley89 Wed, 03 Dec 2008 20:22:25 +0000 http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/#comment-25104 Overall, I agree with the other posters here. This article generalizes customers as well as those in customer service. I will gladly agree that most customers are polite and, well, ideal. But it cannot be denied that some are absolutely NOT polite, some ARE abusive, and some ARE bad for business, and yes my dear, some of these customers are unmistakeably, irrefutably wrong. Those are the customers that the other article was more concerned about. That article did not attack customers for having special needs or needing something done a certain way, and it CERTAINLY did not say that employees are "better" or "superior" to customers, it was about companies needing to VALUE their employees (more than irate, incorrect and downright horrible customers), which would in turn make them happier and more considerate and excel more at really great customer service. That other article made very excellent, true points and stated them in a tactful way. THIS article was written with a very narrow, very opinionated point of view that undermines and generalizes customer service employees as rude and unwilling to help any customers. And don't even get me started on the "superiority complex" hypocrisy here. @Marie...I am also a student working part-time in a retail store, and I will have a very nice future myself once I am out of college. But that's besides the point. Yes, we get the occasional rude and abusive customers where I work, but I would never, EVER say that all customers deserve nothing. If someone wants to return an item and there's nothing prohibiting them from returning it, then let them return the item and don't concern yourself over how much it is. Honestly, their personal reasons for doing so aren't your business, you just handle the transaction. If a customer takes loads of time, then just grin and bear it and move on. Taking time out of your day to help them means you're going to keep that person, which is a good thing if they're not the rude and abusive customers that we all could do without. Either way, don't dwell on it. If this job isn't your life career, it isn't for forever and it's not something you should dwell on. Doing so hurts a lot of people who don't deserve it. Overall, I agree with the other posters here.

This article generalizes customers as well as those in customer service. I will gladly agree that most customers are polite and, well, ideal. But it cannot be denied that some are absolutely NOT polite, some ARE abusive, and some ARE bad for business, and yes my dear, some of these customers are unmistakeably, irrefutably wrong. Those are the customers that the other article was more concerned about. That article did not attack customers for having special needs or needing something done a certain way, and it CERTAINLY did not say that employees are “better” or “superior” to customers, it was about companies needing to VALUE their employees (more than irate, incorrect and downright horrible customers), which would in turn make them happier and more considerate and excel more at really great customer service. That other article made very excellent, true points and stated them in a tactful way. THIS article was written with a very narrow, very opinionated point of view that undermines and generalizes customer service employees as rude and unwilling to help any customers. And don’t even get me started on the “superiority complex” hypocrisy here.

@Marie…I am also a student working part-time in a retail store, and I will have a very nice future myself once I am out of college. But that’s besides the point. Yes, we get the occasional rude and abusive customers where I work, but I would never, EVER say that all customers deserve nothing. If someone wants to return an item and there’s nothing prohibiting them from returning it, then let them return the item and don’t concern yourself over how much it is. Honestly, their personal reasons for doing so aren’t your business, you just handle the transaction. If a customer takes loads of time, then just grin and bear it and move on. Taking time out of your day to help them means you’re going to keep that person, which is a good thing if they’re not the rude and abusive customers that we all could do without. Either way, don’t dwell on it. If this job isn’t your life career, it isn’t for forever and it’s not something you should dwell on. Doing so hurts a lot of people who don’t deserve it.

]]> Comment on Business Games Part 4: Rockstar by Rock Star Riches. | 7Wins.eu http://www.moneymatador.com/2007/02/07/business-games-part-3-rockstar/comment-page-1/#comment-23752 Rock Star Riches. | 7Wins.eu Thu, 25 Sep 2008 16:06:37 +0000 http://www.moneymatador.com/2007/02/07/business-games-part-3-rockstar/#comment-23752 [...] Lefsetz Letter » Blog Archive » Sarah Palin, Rock Star? Third Day - Rock Star « Richhill Presbyterian ChurchDo You Want To Be A Rockstar? | David Wygant Business Games Part 4: Rockstar : Money Matador [...]

]]> Comment on 3 reasons why customer reps who complain about their customers are crap by Mellie http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/comment-page-1/#comment-23626 Mellie Mon, 15 Sep 2008 05:45:38 +0000 http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/#comment-23626 I think it's ridiculous how CSR's are subserviently treated. We just had to deal with a guy who we went way above and beyond for, including fixing his problem. He still wasn't satisfied and said we'd "fleeced" him and that our service was poor. We spent more time trying to fix his errors and explain to him what he did; but he would have none of it. It is absurd to think that the customer is always right - because some people refuse to be satisfied no matter WHAT you do for them. As for what was said about us working for a big greedy company - that in itself shows no empathy for your fellow human beings who work long hours for table scraps compared to those who RUN the company. People who work in service can't be everything to everyone, and those who cannot be satisfied are a waste of time and money that could be spent on another customer who needs assistance. The customer is the boss, and he loves it when you are happy to understand and serve him. No - my boss is my boss. You customers help me stay in business. I will respect your needs if you respect mine in return. Yelling and threats don't get anywhere, and thinking of me as a minion who is there to serve your every whim is unrealistic. You look down on me and talk to me like I am beneath you, the last thing I want to do is help. I think it’s ridiculous how CSR’s are subserviently treated. We just had to deal with a guy who we went way above and beyond for, including fixing his problem. He still wasn’t satisfied and said we’d “fleeced” him and that our service was poor. We spent more time trying to fix his errors and explain to him what he did; but he would have none of it. It is absurd to think that the customer is always right - because some people refuse to be satisfied no matter WHAT you do for them.
As for what was said about us working for a big greedy company - that in itself shows no empathy for your fellow human beings who work long hours for table scraps compared to those who RUN the company. People who work in service can’t be everything to everyone, and those who cannot be satisfied are a waste of time and money that could be spent on another customer who needs assistance.

The customer is the boss, and he loves it when you are happy to understand and serve him.
No - my boss is my boss. You customers help me stay in business. I will respect your needs if you respect mine in return. Yelling and threats don’t get anywhere, and thinking of me as a minion who is there to serve your every whim is unrealistic. You look down on me and talk to me like I am beneath you, the last thing I want to do is help.

]]> Comment on Using services like Scriptlance, Getafreelancer and RentACoder to get work done cheaply by Maxwell http://www.moneymatador.com/2006/06/19/using-services-like-scriptlance-getafreelancer-and-rentacoder-to-get-work-done-cheaply/comment-page-1/#comment-22978 Maxwell Mon, 25 Aug 2008 09:50:49 +0000 http://www.moneymatador.com/2006/06/19/using-services-like-scriptlance-getafreelancer-and-rentacoder-to-get-work-done-cheaply/#comment-22978 I've used Scriptlance before without any hassles. I think these types of services are great. It helps me out when I'm in need of talented resources. - Max (aka MaxTheITpro) I’ve used Scriptlance before without any hassles. I think these types of services are great. It helps me out when I’m in need of talented resources.

- Max (aka MaxTheITpro)

]]> Comment on Business games part 3: Wall Street Raider by Stephen Phillips http://www.moneymatador.com/2006/08/05/business-games-part-3-wall-street-raider/comment-page-1/#comment-22601 Stephen Phillips Wed, 13 Aug 2008 23:10:07 +0000 http://www.moneymatador.com/2006/08/05/business-games-part-3-wall-street-raider/#comment-22601 My newest high score is £100bn. All you have to do is start a game, then when it says 'player starts first' click on that and very quickly press b and then t, this brings up the government bonds section. click on buy whichever one and click to buy maximum. Then come out of the buy sell box and wait for a few seconds. It should give you a worth of $1,300 or $1,400. When you get this press b and then t again and sell all your bonds. Then repay loan, then buy CYCO. then borrow money and contribute the maximum to CYCO. then get CYCO to borrow maximum money. go to financial and then issue bonds. This will enhance the value of CYCO and your networth will go up and you can make a profit. If you wait and moment you can do something smart. Set up a new company, a bank, and only put $1000 into it for start up. Then you change CYCO's bank to your new bank. go into your banks menu and sell mortgage and consumer loans. then sell all AAA,AA,A,BBB,BB loans. Keep (and also buy) those with the following credit scores: B,CCC,CC,C,D as these are very profitable. As you have probably only used CYCO to set up the bank don't sell CYCO completely as you lose your bank aswell. As your net worth is higher you can borrow more money so you may be able to buy 51% of your bank from CYCO and then sell CYCO. When you have enough cash to hand you can repay. Then borrow more again and take over INFO. Borrow maximum cash and contribute all of it to INFO again. Same deal as before and after you have issued bonds then change INFO's bank to your bank. Then you have to buy loans as before. Easy really!!!! If you need any advice, email me steve@stiofanbrown.net My newest high score is £100bn. All you have to do is start a game, then when it says ‘player starts first’ click on that and very quickly press b and then t, this brings up the government bonds section. click on buy whichever one and click to buy maximum.

Then come out of the buy sell box and wait for a few seconds. It should give you a worth of $1,300 or $1,400. When you get this press b and then t again and sell all your bonds.

Then repay loan, then buy CYCO. then borrow money and contribute the maximum to CYCO. then get CYCO to borrow maximum money. go to financial and then issue bonds. This will enhance the value of CYCO and your networth will go up and you can make a profit. If you wait and moment you can do something smart. Set up a new company, a bank, and only put $1000 into it for start up.

Then you change CYCO’s bank to your new bank. go into your banks menu and sell mortgage and consumer loans. then sell all AAA,AA,A,BBB,BB loans. Keep (and also buy) those with the following credit scores: B,CCC,CC,C,D as these are very profitable.

As you have probably only used CYCO to set up the bank don’t sell CYCO completely as you lose your bank aswell. As your net worth is higher you can borrow more money so you may be able to buy 51% of your bank from CYCO and then sell CYCO.

When you have enough cash to hand you can repay. Then borrow more again and take over INFO. Borrow maximum cash and contribute all of it to INFO again. Same deal as before and after you have issued bonds then change INFO’s bank to your bank. Then you have to buy loans as before.

Easy really!!!!

If you need any advice, email me steve@stiofanbrown.net

]]> Comment on Using services like Scriptlance, Getafreelancer and RentACoder to get work done cheaply by ICanFreelance - Freelance outsourcing, freeelance website design, freelance web programming, freelance programmers http://www.moneymatador.com/2006/06/19/using-services-like-scriptlance-getafreelancer-and-rentacoder-to-get-work-done-cheaply/comment-page-1/#comment-21963 ICanFreelance - Freelance outsourcing, freeelance website design, freelance web programming, freelance programmers Fri, 18 Jul 2008 06:08:23 +0000 http://www.moneymatador.com/2006/06/19/using-services-like-scriptlance-getafreelancer-and-rentacoder-to-get-work-done-cheaply/#comment-21963 Hey great article Nother site you could try is ICanFreelance.com <a href="http://www.icanfreelance.com" rel="nofollow"> ICanFreelance.com - Find Freelance Programmers, Post Freelance Project. Get $5 free when you register a new webmaster account to post freelance jobs and free to be a freelancer.</a> Hey great article

Nother site you could try is ICanFreelance.com


ICanFreelance.com - Find Freelance Programmers, Post Freelance Project. Get $5 free when you register a new webmaster account to post freelance jobs and free to be a freelancer.

]]> Comment on Help a felon find employment by Rick http://www.moneymatador.com/2006/07/27/help-a-felon-find-employment/comment-page-1/#comment-21906 Rick Tue, 15 Jul 2008 16:46:18 +0000 http://www.moneymatador.com/2006/07/27/help-a-felon-find-employment/#comment-21906 I am 24 years old and I also have Felony. I had my felony for 4 years now and I haven't gotten into trouble since. but yet I can't find a job anywhere. This is ridiculous, every employer acts as if I killed somebody. All I want is to live a successful life and retire. What the system fails to understand is by not given people a chance back into society all they are doing is raising the crime rate. I am 24 years old and I also have Felony. I had my felony for 4 years now and I haven’t gotten into trouble since. but yet I can’t find a job anywhere. This is ridiculous, every employer acts as if I killed somebody. All I want is to live a successful life and retire. What the system fails to understand is by not given people a chance back into society all they are doing is raising the crime rate.

]]> Comment on Business Games part 1: Can you rise to the top of Mighty Microcomputer Corporation? by political ethical dilemma http://www.moneymatador.com/2006/06/22/business-games-part-1-can-you-rise-to-the-top-of-mighty-microcomputer-corporation/comment-page-1/#comment-21755 political ethical dilemma Tue, 08 Jul 2008 06:45:06 +0000 http://www.moneymatador.com/2006/06/22/business-games-part-1-can-you-rise-to-the-top-of-mighty-microcomputer-corporation/#comment-21755 [...] [...] [...] [...]

]]> Comment on Help a felon find employment by Floranda Johnson http://www.moneymatador.com/2006/07/27/help-a-felon-find-employment/comment-page-1/#comment-21686 Floranda Johnson Sat, 05 Jul 2008 19:52:16 +0000 http://www.moneymatador.com/2006/07/27/help-a-felon-find-employment/#comment-21686 I am 30 years old and i cant seem to find a job no where and it seems that no one wants to give me a second chance at life so that i can take care of my family.Its hard out here when you have a felony and people cant seem to look past that they think one mistake make you a bad person when you know your not is it anybody out here that will give some one like me a second chance at life. I am 30 years old and i cant seem to find a job no where and it seems that no one wants to give me a second chance at life so that i can take care of my family.Its hard out here when you have a felony and people cant seem to look past that they think one mistake make you a bad person when you know your not is it anybody out here that will give some one like me a second chance at life.

]]> Comment on Business games part 3: Wall Street Raider by The Poor Mans Guide To Making Internet Millions. | 7Wins.eu http://www.moneymatador.com/2006/08/05/business-games-part-3-wall-street-raider/comment-page-1/#comment-21176 The Poor Mans Guide To Making Internet Millions. | 7Wins.eu Thu, 19 Jun 2008 01:05:51 +0000 http://www.moneymatador.com/2006/08/05/business-games-part-3-wall-street-raider/#comment-21176 [...] [...] [...] [...]

]]> Comment on How to get rich with credit card debt by Secret Underground Business Ideas. | 7Wins.eu http://www.moneymatador.com/2006/07/02/how-to-get-rich-with-credit-card-debt/comment-page-1/#comment-21070 Secret Underground Business Ideas. | 7Wins.eu Sun, 15 Jun 2008 22:03:06 +0000 http://www.moneymatador.com/2006/07/02/how-to-get-rich-with-credit-card-debt/#comment-21070 [...] [...] [...] [...]

]]> Comment on How to get rich with credit card debt by surajitbhr http://www.moneymatador.com/2006/07/02/how-to-get-rich-with-credit-card-debt/comment-page-1/#comment-20870 surajitbhr Mon, 02 Jun 2008 12:11:41 +0000 http://www.moneymatador.com/2006/07/02/how-to-get-rich-with-credit-card-debt/#comment-20870 Hi,i can help you out how you can stop your credit card dept.Keep Cash on hand all the time and only spend the cash you have available for bills and life expenses. Don't be a victim. Stop credit card debt now. We can help. http://www.stop-credit-card-debt.com Hi,i can help you out how you can stop your credit card dept.Keep Cash on hand all the time and only spend the cash you have available for bills and life expenses.

Don’t be a victim. Stop credit card debt now. We can help.

http://www.stop-credit-card-debt.com

]]> Comment on 3 reasons why customer reps who complain about their customers are crap by Charlie http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/comment-page-1/#comment-20498 Charlie Sat, 10 May 2008 07:18:31 +0000 http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/#comment-20498 I can tell that you have never worked in a customer service position. We haven't "acknowledged our place"? It makes us sound sub-human. I have TRIED both the short and long answers you give examples of in #3. And neither one usually works. If you don't explain, they WANT an explanation so they can yell some more about how stupid you/policy/your company is. If you DO explain, they'll say, "That's not MY problem." CSRs cannot win. Try a customer service job for a couple weeks. You'll cry by the time it's over. I can tell that you have never worked in a customer service position.

We haven’t “acknowledged our place”? It makes us sound sub-human.

I have TRIED both the short and long answers you give examples of in #3. And neither one usually works. If you don’t explain, they WANT an explanation so they can yell some more about how stupid you/policy/your company is. If you DO explain, they’ll say, “That’s not MY problem.” CSRs cannot win.

Try a customer service job for a couple weeks. You’ll cry by the time it’s over.

]]> Comment on 3 reasons why customer reps who complain about their customers are crap by mike http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/comment-page-1/#comment-20496 mike Sat, 10 May 2008 04:27:58 +0000 http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/#comment-20496 1. As a call center employee, yes I know my place... my job is to help the callers, and I do a good job at it. No, I don't think I'm better than my callers, though sometimes I think I am more educated in the industry than them... because, well I am, I've been doing what I do 40 hours a week for over a year now, some of our callers are just doing this the first time. And I'll be honest, I could care less if you know nothing, as long as you are calling in admitting that you don't know everything there is to know and want some help to learn... if you call in with the attitude that you know everything when you don't, well I'm sorry, you are the one with the superiority complex. 2. Nope, customer isn't always right... at least once a day I'll get a customer who will admit to not even reading the terms and conditions on the website before clicking submit then get upset when it doesn't work in their favor... I'm sorry, when you click that box that says I agree, you have jut entered into a contract and if you try to violate that contract you are WRONG... even if you don't try to violate it, if you are dumb enough not to read the fine print before arguing with a CSR you are WRONG. 3. I can tell with your post that you have never worked in customer service... we are not allowed to "team up" with the customer... companies are very strict on what you are allowed to tell customers... I've before gotten in trouble for telling a caller my actual location rather than the location my phone popped up saying I was supposed to be at. If something that miner will result in action by the company what do you think would happen if I told a caller that I thought the company was wrong and they were right... I might not have a job after that. Oh and you do realize that what you suggested the CSR say is extremely dehumanizing... you're asking us to admit to you that we are the stereotype you have of us... and sorry, but we aren't. 1. As a call center employee, yes I know my place… my job is to help the callers, and I do a good job at it. No, I don’t think I’m better than my callers, though sometimes I think I am more educated in the industry than them… because, well I am, I’ve been doing what I do 40 hours a week for over a year now, some of our callers are just doing this the first time. And I’ll be honest, I could care less if you know nothing, as long as you are calling in admitting that you don’t know everything there is to know and want some help to learn… if you call in with the attitude that you know everything when you don’t, well I’m sorry, you are the one with the superiority complex.
2. Nope, customer isn’t always right… at least once a day I’ll get a customer who will admit to not even reading the terms and conditions on the website before clicking submit then get upset when it doesn’t work in their favor… I’m sorry, when you click that box that says I agree, you have jut entered into a contract and if you try to violate that contract you are WRONG… even if you don’t try to violate it, if you are dumb enough not to read the fine print before arguing with a CSR you are WRONG.
3. I can tell with your post that you have never worked in customer service… we are not allowed to “team up” with the customer… companies are very strict on what you are allowed to tell customers… I’ve before gotten in trouble for telling a caller my actual location rather than the location my phone popped up saying I was supposed to be at. If something that miner will result in action by the company what do you think would happen if I told a caller that I thought the company was wrong and they were right… I might not have a job after that. Oh and you do realize that what you suggested the CSR say is extremely dehumanizing… you’re asking us to admit to you that we are the stereotype you have of us… and sorry, but we aren’t.

]]> Comment on Business Games Part 4: Rockstar by james http://www.moneymatador.com/2007/02/07/business-games-part-3-rockstar/comment-page-1/#comment-20424 james Wed, 07 May 2008 00:22:18 +0000 http://www.moneymatador.com/2007/02/07/business-games-part-3-rockstar/#comment-20424 for fun and more fun play www.freegamingnow.com share a comment on my new site:) for fun and more fun play http://www.freegamingnow.com

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]]> Comment on 3 reasons why customer reps who complain about their customers are crap by Louis http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/comment-page-1/#comment-20415 Louis Tue, 06 May 2008 16:02:52 +0000 http://www.moneymatador.com/2006/07/17/3-reasons-why-customer-reps-who-complain-about-their-customers-are-crap/#comment-20415 1. Customer service employees are people too. We are not lower class scum whose life goal is to serve the almighty customer. It's our job. We act politely to uphold company policy and they pay us for it. One day you may be making us coffee every morning. I will be sure to bring it back each day and insist that it be remade as I'm sure this cannot be skim milk like I asked for! Subservient coffee-maker, I demand a new cup with extra foam! 2. Or maybe a customer would wait 50 minutes on hold if they wanted to scream about the long wait and get credits to their phone/gas/electric bill. Because they were on hold too long. But why did they call? No other reason. Why do customers return used clothing and expect a full refund? "I can see that you've been using this t-shirt, it's fading a bit at the edges... Oh, you don't like it anymore? Okay, sure you can exchange it for a new one!" Cue the store going bankrupt. 3. You want to return an item that you broke? "Sorry, we don't refund items in an unsellable condition. Store policy." You want to know why the store doesn't stock your favourite brand of peanut butter anymore? They just don't! That's how it is! There's not always someone to be mad at. Why do you need to be mad about not being allowed to return your 6-month-old broken camera? Just contact the manufacturer. 99% chance they gave you a 12-month warranty. No need to scream at us. Yes, I'll get you my manager, but she'll tell you the same thing. In conclusion, most customers are reasonable and actually treat customer service employees like real people (unlike the author of this article, apparently). Some are rude and skip a reasonable explanation in favour of yelling and screaming until they get their way. The original "Top 5 Reasons why "The Customer is Always Right" Is Wrong" article was fair to both customers and employees. It did not stereotype either group of people to be lazy or rude. This article just makes service employees sound bad. 1. Customer service employees are people too. We are not lower class scum whose life goal is to serve the almighty customer. It’s our job. We act politely to uphold company policy and they pay us for it. One day you may be making us coffee every morning. I will be sure to bring it back each day and insist that it be remade as I’m sure this cannot be skim milk like I asked for! Subservient coffee-maker, I demand a new cup with extra foam!

2. Or maybe a customer would wait 50 minutes on hold if they wanted to scream about the long wait and get credits to their phone/gas/electric bill. Because they were on hold too long. But why did they call? No other reason. Why do customers return used clothing and expect a full refund? “I can see that you’ve been using this t-shirt, it’s fading a bit at the edges… Oh, you don’t like it anymore? Okay, sure you can exchange it for a new one!” Cue the store going bankrupt.

3. You want to return an item that you broke? “Sorry, we don’t refund items in an unsellable condition. Store policy.” You want to know why the store doesn’t stock your favourite brand of peanut butter anymore? They just don’t! That’s how it is! There’s not always someone to be mad at. Why do you need to be mad about not being allowed to return your 6-month-old broken camera? Just contact the manufacturer. 99% chance they gave you a 12-month warranty. No need to scream at us. Yes, I’ll get you my manager, but she’ll tell you the same thing.

In conclusion, most customers are reasonable and actually treat customer service employees like real people (unlike the author of this article, apparently). Some are rude and skip a reasonable explanation in favour of yelling and screaming until they get their way. The original “Top 5 Reasons why “The Customer is Always Right” Is Wrong” article was fair to both customers and employees. It did not stereotype either group of people to be lazy or rude. This article just makes service employees sound bad.

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