Comments for Money Matador

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Comment on 3 reasons why customer reps who complain about their customers are crap by Heidi

Heidi — Sat, 06 Jun 2009 00:13:24 +0000

I work at a retail store with “policies.” My store will adjust a price if a previously a purchased item goes on sale within 7 days of the purchase. I sell shoes and we don’t accept shoes that have been worn on hard surfaces or outside. We staple these “policies” to every receipt we hand out. My store takes back or gives money back that go against these “policies” everyday I work. I do have to call a manager to let this happen. These customers that are breaking the rules and still get their way still give attitude and are not happy. It seems that the customer is always right at my job but they are still not happy. At the mere mention of what the criteria for returning something is most customers become jerks. Sometimes I do think I am better than my customers because I am not a cheat. There are rules and laws and I abide by them. I think most customers that complain think they are better than the system and me. I agree that abusive customers act like children. I wish I could give them a spanking but instead they take down my name and call and complain that I reiterated what I learned about “Return policy” the first week on the job. It still makes me look bad. Final point I think people that have worked customer service can be the worst of all. I couldn’t count the number of people who have told me they work in customer service and their store wouldn’t do it that way. I guess every store except mine gives customers the coupon discount even if they don’t have one, takes back merchandise that can’t be resold, adjust prices past the adjustment point and do it without calling their manager.

Comment on Business Games part 1: Can you rise to the top of Mighty Microcomputer Corporation? by Brian

Brian — Tue, 06 Jan 2009 23:17:49 +0000

Works fine on my quad core machine under Vista.

Comment on 10 pop songs about money by Internet Millionaires Handbook Program - Guide For Making Money On Web. | 7Wins.eu

Sat, 27 Dec 2008 15:49:27 +0000

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Comment on 3 reasons why customer reps who complain about their customers are crap by Marley89

Marley89 — Wed, 03 Dec 2008 20:22:25 +0000

Overall, I agree with the other posters here.

This article generalizes customers as well as those in customer service. I will gladly agree that most customers are polite and, well, ideal. But it cannot be denied that some are absolutely NOT polite, some ARE abusive, and some ARE bad for business, and yes my dear, some of these customers are unmistakeably, irrefutably wrong. Those are the customers that the other article was more concerned about. That article did not attack customers for having special needs or needing something done a certain way, and it CERTAINLY did not say that employees are “better” or “superior” to customers, it was about companies needing to VALUE their employees (more than irate, incorrect and downright horrible customers), which would in turn make them happier and more considerate and excel more at really great customer service. That other article made very excellent, true points and stated them in a tactful way. THIS article was written with a very narrow, very opinionated point of view that undermines and generalizes customer service employees as rude and unwilling to help any customers. And don’t even get me started on the “superiority complex” hypocrisy here.

@Marie…I am also a student working part-time in a retail store, and I will have a very nice future myself once I am out of college. But that’s besides the point. Yes, we get the occasional rude and abusive customers where I work, but I would never, EVER say that all customers deserve nothing. If someone wants to return an item and there’s nothing prohibiting them from returning it, then let them return the item and don’t concern yourself over how much it is. Honestly, their personal reasons for doing so aren’t your business, you just handle the transaction. If a customer takes loads of time, then just grin and bear it and move on. Taking time out of your day to help them means you’re going to keep that person, which is a good thing if they’re not the rude and abusive customers that we all could do without. Either way, don’t dwell on it. If this job isn’t your life career, it isn’t for forever and it’s not something you should dwell on. Doing so hurts a lot of people who don’t deserve it.

Comment on Business Games Part 4: Rockstar by Rock Star Riches. | 7Wins.eu

Rock Star Riches. | 7Wins.eu — Thu, 25 Sep 2008 16:06:37 +0000

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Comment on 3 reasons why customer reps who complain about their customers are crap by Mellie

Mellie — Mon, 15 Sep 2008 05:45:38 +0000

I think it’s ridiculous how CSR’s are subserviently treated. We just had to deal with a guy who we went way above and beyond for, including fixing his problem. He still wasn’t satisfied and said we’d “fleeced” him and that our service was poor. We spent more time trying to fix his errors and explain to him what he did; but he would have none of it. It is absurd to think that the customer is always right - because some people refuse to be satisfied no matter WHAT you do for them.
As for what was said about us working for a big greedy company - that in itself shows no empathy for your fellow human beings who work long hours for table scraps compared to those who RUN the company. People who work in service can’t be everything to everyone, and those who cannot be satisfied are a waste of time and money that could be spent on another customer who needs assistance.

The customer is the boss, and he loves it when you are happy to understand and serve him.
No - my boss is my boss. You customers help me stay in business. I will respect your needs if you respect mine in return. Yelling and threats don’t get anywhere, and thinking of me as a minion who is there to serve your every whim is unrealistic. You look down on me and talk to me like I am beneath you, the last thing I want to do is help.

Comment on Using services like Scriptlance, Getafreelancer and RentACoder to get work done cheaply by Maxwell

Maxwell — Mon, 25 Aug 2008 09:50:49 +0000

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Comment on Business games part 3: Wall Street Raider by Stephen Phillips

Stephen Phillips — Wed, 13 Aug 2008 23:10:07 +0000

My newest high score is £100bn. All you have to do is start a game, then when it says ‘player starts first’ click on that and very quickly press b and then t, this brings up the government bonds section. click on buy whichever one and click to buy maximum.

Then come out of the buy sell box and wait for a few seconds. It should give you a worth of $1,300 or $1,400. When you get this press b and then t again and sell all your bonds.

Then repay loan, then buy CYCO. then borrow money and contribute the maximum to CYCO. then get CYCO to borrow maximum money. go to financial and then issue bonds. This will enhance the value of CYCO and your networth will go up and you can make a profit. If you wait and moment you can do something smart. Set up a new company, a bank, and only put $1000 into it for start up.

Then you change CYCO’s bank to your new bank. go into your banks menu and sell mortgage and consumer loans. then sell all AAA,AA,A,BBB,BB loans. Keep (and also buy) those with the following credit scores: B,CCC,CC,C,D as these are very profitable.

As you have probably only used CYCO to set up the bank don’t sell CYCO completely as you lose your bank aswell. As your net worth is higher you can borrow more money so you may be able to buy 51% of your bank from CYCO and then sell CYCO.

When you have enough cash to hand you can repay. Then borrow more again and take over INFO. Borrow maximum cash and contribute all of it to INFO again. Same deal as before and after you have issued bonds then change INFO’s bank to your bank. Then you have to buy loans as before.

Easy really!!!!

If you need any advice, email me steve@stiofanbrown.net

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Fri, 18 Jul 2008 06:08:23 +0000

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Comment on Help a felon find employment by Rick

Rick — Tue, 15 Jul 2008 16:46:18 +0000

I am 24 years old and I also have Felony. I had my felony for 4 years now and I haven’t gotten into trouble since. but yet I can’t find a job anywhere. This is ridiculous, every employer acts as if I killed somebody. All I want is to live a successful life and retire. What the system fails to understand is by not given people a chance back into society all they are doing is raising the crime rate.

Comment on Business Games part 1: Can you rise to the top of Mighty Microcomputer Corporation? by political ethical dilemma

political ethical dilemma — Tue, 08 Jul 2008 06:45:06 +0000

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